Hold fulfillment

Read below to see how to stop an order from being prepared directly after its creation.

Can I still hold the fulfillment?

  • Once a fulfillment has been created, it is transmitted to the warehouse at the next synchronization.

    💡Synchronisations take place daily, from Monday to Friday, at 5h55 - 7h55 - 9h55 - 11h55 CET.

  • Once the Fulfillment Status switches to Transmitted, then you will no longer be able to hold it

Prevent direct transmission to the warehouse

To prevent an order from being directly transmitted to the warehouse

  • Go to the orders' page
  • Untick the Auto-fulfilled by Bigblue option, if it is enabled


  • Click on the arrow next to the Fulfillment Date
  • Select Hold the fulfillment

💡Please note that if the Fulfillment Date is later than the current date, you will get an error message and the fulfillment will not be held. In this case, you have to cancel the fulfillment, then create a new one and hold it.


  • Click on Save Changes

Your fulfillment is now held until you decide to Reschedule fulfillment 🤩

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